Frequently Asked Questions (FAQ) for Moleculedx Booking

1. How do I make a booking? To book a service, visit our website, select your desired service, choose an available date and time, and complete the booking by making payment through our secure payment gateway.

2. Can I reschedule or cancel my booking? Yes, you can reschedule or cancel your booking from your account dashboard. Please note that cancellations or changes must be made at least 4 hours in advance to qualify for a refund as per our Cancellation Policy.

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3. What payment methods are accepted? We accept all major credit and debit cards, net banking, UPI, and popular digital wallets through our secure payment gateway.

4. Will I receive a confirmation after booking? Yes, once your payment is successful, you will receive an instant booking confirmation via email (and/or SMS) containing all details of your appointment.

5. What if I don’t receive a confirmation email? Please check your spam or junk folder. If you still haven’t received confirmation within 10 minutes, contact our support team at info@moleculedx.com.

6. Is my payment information secure? Absolutely. We use industry-standard, PCI-compliant payment gateways and do not store your payment information on our servers.

7. Can I get a refund for a cancelled booking? Refunds are issued according to our Cancellation Policy. Generally, bookings cancelled within the eligible period will be refunded, minus any applicable fees. Refunds are processed to the original payment method.

8. How can I contact support? You can reach our support team via email at info@moleculedx.com, through our Contact Us page, or by calling our helpline at 412-385-2581 during business hours.

9. What should I bring to my appointment? Please bring a valid photo ID and any documents mentioned in your booking confirmation. For some services, you may also be required to bring specific paperwork or test results.

10. What if I am late or miss my appointment? If you are late, your appointment duration may be reduced. If you miss your appointment, please contact our support team immediately. Refunds for missed appointments are not guaranteed and are subject to our terms.

11. How is my personal data protected? We are committed to protecting your privacy. All personal data is handled according to our Privacy Policy and applicable laws.

12. Can I book for someone else? Yes, you can make a booking on behalf of a friend or family member. Please ensure their correct details are entered during the booking process.

13. What if I entered incorrect information during booking? If you realize you’ve made a mistake, please contact our support team as soon as possible to update your details.

Didn’t find your question? If you have any other questions, please email us at info@moleculedx.com or use our live chat for immediate assistance.